Use of Versatility Chart for developing competencies: A lean culture approach for maintenance teams / Utilização da Carta de Versatilidade para o desenvolvimento de competências: Uma abordagem de cultura lean para equipas de manutenção

Marcelo Albuquerque de Oliveira, Natália Gil Canto, Ingrid Marina Pinto Pereira, Simone Sarges, Gisele Amaral Cintra


The purpose of the paper is to analyze the implementation of training sessions for maintenance personnel of the industrial hub of Manaus in Brazil and to propose a competency mapping process with the concept of lean culture. The data analyzed were obtained through a questionnaire sent to the companies of the industrial hub and the information received was explored to identify the behavior of the human resources management in the companies. The results of the study showed that the investment for competence development of maintenance teams is low and is related to characteristics such as business segment and use of Total Productive Maintenance (TPM), Reliability Centered Maintenance (RCM), and Lean Maintenance (LM) approaches. Furthermore, another finding is that local and international companies have different approaches to training their teams, especially in the training of equipment, production process, and mode of operation. This work emphasizes that the action plan of training programs for the maintenance team should be aligned with the strategies of the organization to show positive results and an effective way to get this is to connect the training sessions with each pillar of lean culture based on versatility chart to drive technical and personal competencies for the organizational teams through proper training.


lean culture, lean maintenance, versatility chart, training plan.


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