Use of Versatility Chart for developing competencies: A lean culture approach for maintenance teams / Utilização da Carta de Versatilidade para o desenvolvimento de competências: Uma abordagem de cultura lean para equipas de manutenção

Marcelo Albuquerque de Oliveira, Natália Gil Canto, Ingrid Marina Pinto Pereira, Simone Sarges, Gisele Amaral Cintra

Abstract


The purpose of the paper is to analyze the implementation of training sessions for maintenance personnel of the industrial hub of Manaus in Brazil and to propose a competency mapping process with the concept of lean culture. The data analyzed were obtained through a questionnaire sent to the companies of the industrial hub and the information received was explored to identify the behavior of the human resources management in the companies. The results of the study showed that the investment for competence development of maintenance teams is low and is related to characteristics such as business segment and use of Total Productive Maintenance (TPM), Reliability Centered Maintenance (RCM), and Lean Maintenance (LM) approaches. Furthermore, another finding is that local and international companies have different approaches to training their teams, especially in the training of equipment, production process, and mode of operation. This work emphasizes that the action plan of training programs for the maintenance team should be aligned with the strategies of the organization to show positive results and an effective way to get this is to connect the training sessions with each pillar of lean culture based on versatility chart to drive technical and personal competencies for the organizational teams through proper training.


Keywords


lean culture, lean maintenance, versatility chart, training plan.

References


EN 13306:2018. Maintenance - Maintenance terminology, (2018).

ANTOSZ, K. (2018). Maintenance – identification and analysis of the competency gap. Eksploatacja i Niezawodnosc – Maintenance and Reliability, 20, 11. doi:http://dx.doi.org/10.17531/ein.2018.3.19

AYADI, Y., CHAIB, R., and VERZEA, I. (2014). Contribution To The Optimization Of Strategy Of Maintenance By Lean Six Sigma. 8th International Conference on Material Sciences, Csm8-Ism5, 55, 512-518. doi:10.1016/j.phpro.2014.08.001

AZIZ, R. F., and HAFEZ, S. M. (2013). Applying lean thinking in construction and performance improvement Alexandria Engineering Journal.

CALDERA, H. T. S., DESHA, C., & DAWES, L. (2017). Exploring the role of lean thinking in sustainable business practice: A systematic literature review. Journal of Cleaner Production, 167, 1546-1565. doi:10.1016/j.jclepro.2017.05.126.

CHAMBERS, M. and KING, S. (2006). Lean Six Sigma Maintenance. Proceedings of The Society for Maintenance and Reliability Professionals, http://library.smrp.org/2006.

KEFALIDOU, G., GOLIGHTLY, D., & SHARPLES, S. (2018). Identifying rail asset maintenance processes: a human-centric and sensemaking approach. Cognition Technology & Work, 20(1), 73-92. doi:10.1007/s10111-017-0452-0

MOSTAFA, S., DUMRAK, J., and SOLTAN, H. (2015). Lean maintenance roadmap. 2nd International Materials, Industrial, and Manufacturing Engineering Conference, Mimec2015, 2, 434-444. doi:10.1016/j.promfg.2015.07.076.

NIAMM (National Immovable Asset Maintenance Management). (2017). Maintenance Competency Framework. In: Construction Industry Develepment Board.

OLIVEIRA, M. A., LOPES, I. S., and FIGUEIREDO, D. L. (2014a). Survey on Maintenance area of Companies of the Manaus industrial. In: HAENG KON KIM; MAHYAR A. AMOUZEGAR; SIO-LONG AO. (org.). Transactions on Engineering Technologies. World Conged. London: Springer International Publishing, 2014. p. 501–514.

OLIVEIRA, M. A., LOPES, I. S., and FIGUEIREDO, D. L. (2014b). Maintenance Management Practices of Companies of the Industrial Pole of Manaus. In: , 2014, San Francisco - CA. Proceedings of the World Congress on Engineering and Computer Science. San Francisco - CA: WCECS, 2014. p. 1–7.

OLIVEIRA, Marcelo Albuquerque de. Sistema de gestão da manutenção baseada no grau de maturidade da organização no âmbito da manutenção. 2017. 275 f. - Minho University, [s. l.], 2017. Disponível em: http://repositorium.sdum.uminho.pt/handle/1822/48721.

OLIVEIRA, Marcelo A; LOPES, Isabel; FIGUEIREDO, Danielle L. Maintenance Management Based on Organization Maturity Level. In: , 2012, Guimarães - Portugal. International Conference on Industrial Engineering and Operations Management. Guimarães - Portugal: Minho University - Engineering School, 2012. p. 9–11.

OLIVEIRA, Marcelo; LOPES, Isabel; RODRIGUES, Cristina. Use of maintenance performance indicators by companies of the industrial hub of Manaus. Procedia CIRP, [s. l.], v. 52, n. 2016, p. 157–160, 2016. http://dx.doi.org/10.1016/j.procir.2016.07.071.

OLIVEIRA, Marcelo Albuquerque; LOPES, Isabel. Evaluation and improvement of maintenance management performance using a maturity model. International Journal of Productivity and Performance Management, [s. l.], v. 69, n. 3, p. 559–581, 2020. https://doi.org/10.1108/IJPPM-07-2018-0247.

PINTO, J. P. (2013). Manutenção Lean. Lisboa: Lidel - Edições Técnicas Ltda, 285p.

PINTO, J. P. (2014). Pensamento Lean: A filosofia das organizações vencedoras. Lisboa: Lidel - Edições Técnicas Ltda, 6ª edição, 348p.

PECZELY, G., and OBERMAYER, N. (2017, Dec 11-12). Elaborating and Validating Unified Lean Culture Model. Paper presented at the 13th European Conference on Management, Leadership and Governance (ECMLG), City Univ London, Cass Business Sch, London, ENGLAND.

SMITH, R. and HAWKINS, B. (2004). Lean maintenance: reduce costs, improve quality and increase market share. Elsevier Butterworth-Heinemann, 287p.

STONE, K. B. (2012). Four decades of lean: a systematic literature review. International Journal of Lean Six Sigma 3(2), 112-132.

VAN DER MERWEL, K. R., PIETERSE, J. J., and LOURENS, A. S. (2014). The development of a theoretical lean culture causal framework to support the effective implementation of lean in automotive component manufacturers. South African Journal of Industrial Engineering, 25(1), 131-144. doi:10.7166/25-1-725




DOI: https://doi.org/10.34117/bjdv8n6-192