Tecnologia da informação e gestão do conhecimento: estratégia de competitividade nas organizações/ Information technology and knowledge management: competitiveness strategy in organizations

Ney Kassiano Ramos, Cristina Keiko Yamaguchi, Ubirajara Maciel da Costa

Abstract


O uso da Gestao do conhecimento (GC) e da Tecnologia da Informação (TI) como estratégia de competitividade pode contribuir na criação, transferência e uso do conhecimento nas organizações. Nesse contexto, esse trabalho objetivou conhecer o panorama dos estudos cientificos sobre GC e a TI na base de dados Scopus. Os procedimentos metodológicos adotados foram: pesquisa descritiva, bibliográfica e abordagem qualitativa. A busca sistematica foi realizada na base de dados Scopus, no período de 2010 a 2018. Como resultado, a TI foi considerada como a grande habilitadora da GC, com influência direta no manejo do conhecimento, contribuindo para a sobrevivência das organizações em ambientes altamente competitivos, sendo necessário escolher a estratégia correta para utilizar as duas áreas conjuntamente, não havendo no momento uma solução genérica para as organizações.


Keywords


Gestão do conhecimento; Tecnologia da informação; Desafio.

References


Alavi, M., & Leidner, D. E. (2001). Review: Knowledge Management and Knowledge Systems: Conceptual Foundations and Research Issues. MIS Quarterly, 25(1), 107–136. https://doi.org/10.2307/3250961

Cavalcanti, M. (2009). Knowledge management: Using information technology to obtain knowledge in a competitive environment. Corporate Ownership & Control, 7(1 B CONT. 1), 232–243.

Chang, Y. H., Chen, J. W., & Lin, B. (2008). KMsharer: an information technology approach to enable knowledge management services. International Journal of Technology Management, 43(1–3), 252–265. https://doi.org/10.1504/ijtm.2008.019418

Chuang, S.-H., Liao, C., & Lin, S. (2013). Determinants of knowledge management with information technology support impact on firm performance. Information Technology and Management, 14(3), 217–230. https://doi.org/10.1007/s10799-013-0153-1

Chung, Y. C., Hsu, Y. W., Tsai, C. H., & Tsai, S. C. (2010). Relationship between organizational cultures, information technology involvement, degrees of knowledge management implementations and performance of new product developments. Information Technology Journal, 9(7), 1504–1516. https://doi.org/10.3923/itj.2010.1504.1516

Drucker, P. (1993). The Rise of The knowledge Society. The Wilson Quarterly, 17(2), 52–71.

Hansen, M. T., Nohria, M., & Tierney, T. (1999). What’s your strategy for managing knowledge? Harvard Business Review, 77(2), 106. https://doi.org/Article

Hendriks, P. H. J., Ligthart, P. E. M., & Schouteten, R. L. J. (2015). Knowledge management, health information technology and nurses’ work engagement. Health Care Management Review, 00(3), 1. https://doi.org/10.1097/HMR.0000000000000075

Huang, H. L., Chen, Y. Y., Tsai, M. C., & Lee, C. J. (2011). The relationship between knowledge management strategy and information technology strategy. World Academy of Science, Engineering and Technology, 77(5), 432–436. Retrieved from http://www.scopus.com/inward/record.url?eid=2-s2.0-79959581041&partnerID=tZOtx3y1

ISO. (2018). ISO/PRF 30401. Retrieved September 1, 2018, from https://www.iso.org/standard/68683.html

Kuo, Y.-K., & Ye, K.-D. (2010). How employees’ perception of information technology application and their knowledge management capacity influence organisational performance. Behaviour & Information Technology, 29(3), 287–303. https://doi.org/10.1080/01449290701852166

Lin, D., Liang, Q., Xu, Z., Li, R., & Xie, W. (2008). Does knowledge management matter for information technology applications in China? Asia Pacific Journal of Management, 25(3), 489–507. https://doi.org/10.1007/s10490-008-9087-2

Lin, H. (2014). An investigation of the effects of cultural differences on physicians’ perceptions of information technology acceptance as they relate to knowledge management systems. Computers in Human Behavior, 38, 368–380. https://doi.org/10.1016/j.chb.2014.05.001

Mao, H., Liu, S., Zhang, J., & Deng, Z. (2016). Information technology resource, knowledge management capability, and competitive advantage: The moderating role of resource commitment. International Journal of Information Management, 36(6), 1062–1074. https://doi.org/10.1016/j.ijinfomgt.2016.07.001

Mohamad, A. A., Ramayah, T., & Lo, M. C. (2017). Knowledge management in MSC Malaysia: The role of information technology capability. International Journal of Business and Society, 18(S4), 651–660.

Nonaka, I., & Takeuchi, H. (1997). Criação de conhecimento na empresa: como as empresas japonesas geram a dinâmica da inovação (16th ed.). Rio de Janeiro (RJ): Campus.

Okumus, F. (2013). Facilitating knowledge management through information technology in hospitality organizations. Journal of Hospitality and Tourism Technology, 4(1), 64–80. https://doi.org/10.1108/17579881311302356

Pane, J. (2017). The ISO standard is coming: get your knowledge management ducks in a row. Retrieved September 1, 2018, from association for project management website: https://www.apm.org.uk/blog/the-iso-standard-is-coming-get-your-knowledge-management-ducks-in-a-row/

Pillania, R. K. (2008). Information technology strategy for knowledge management in Indian automotive components SMEs. Knowledge and Process Management, 15(3), 203–210. https://doi.org/10.1002/kpm.311

Prusak, L. (1997). Knowledge in Organizations (Resources for the Knowledge-Based Economy) (1st ed.; L. Prusak, Ed.). Newton, MA: Butterworth-Heinemann.

Rajamaran, V. (2018). Introduction to Information Technology (3rd ed.; A. K. Gosh, Ed.). Patparganj, Delhi: PHI Learning Pvt. Ltd.

Rasli, A. M., & Wan Mohd, M. W. (2008). Project performance framework: The role of knowledge management and information technology infrastructure. Asian Journal of Business and Accounting, 1(2), 39–64.

Revilla, E., Rodríguez-Prado, B., & Prieto, I. (2009). Information technology as knowledge management enabler in product development: Empirical evidence. European Journal of Innovation Management, 12(3), 346–363. https://doi.org/10.1108/14601060910974228

Sitarski, K. (2010). The Role of Information Technology Systems in Knowledge Management. Foundations of Management, 2(1), 117–132. https://doi.org/10.2478/v10238-012-0024-9

Tseng, S. M. (2008). The effects of information technology on knowledge management systems. Expert Systems with Applications, 35(1–2), 150–160. https://doi.org/10.1016/j.eswa.2007.06.011

Turulja, L., & Bajgori?, N. (2017). Information Technology, Knowledge Management and Human Resource Management : Investigating Mutual Interactions towards Better Organizational Performance. VINE Journal of Information and Knowledge Management Systems.

Venkitachalam, K., & Ambrosini, V. (2017). A triadic link between knowledge management, information technology and business strategies. Knowledge Management Research & Practice, 15(2), 192–200. https://doi.org/10.1057/s41275-016-0043-5

Wild, R., & Griggs, K. (2008). A model of information technology opportunities for facilitating the practice of knowledge management. VINE Journal of Information and Knowledge Management Systems, 38(4), 490–506. https://doi.org/http://dx.doi.org/10.1108/03055720810917732




DOI: https://doi.org/10.34117/bjdv6n1-010

Refbacks

  • There are currently no refbacks.